“We decided if we can put all the money possible into our customer service, word of mouth will work in our favor.” Aaron Magness, Marketing and Introduction Page 3. I once bought a CD from a store, brand new and the case was never opened. I went home and when I opened the case I found that the CD was broken, there was a crack in the CD. I called the store and the person I talked to was very nice. She said that I could call the company who made the CD or I could come into the store within the next week and they could take care of the problem for me. I went to the store a few days later, but I forgot my receipt. When I got to the counter the woman said it was no problem, they just used my phone number to see the time I made the purchase because I used a card. They told me that I could either get a refund of the amount for the CD or I could make an exchange. I still wanted the CD so I said I would make an exchange. They had someone bring me a replacement CD and they rang it up and I was free to go. They were helpful, understanding and responsible. I had no problems with any of the people I dealt with and no managers had to be called. It was a great experience. I would definitely go back there again and again because of the way they handled that situation. I’ve told several people of my experience and they were impressed that I had no problems, even without my receipt.
No comments:
Post a Comment